Grievance Redressal Policy for Degreewala IT Training Institute

At Degreewala, we are committed to ensuring a positive and fulfilling experience for all our students. We value your feedback and aim to resolve any issues or grievances promptly and fairly. This Grievance Redressal Policy outlines the procedure for addressing any concerns or complaints you may have regarding our services.


1. Objective

The objective of this policy is to:

• Ensure that grievances raised by students or stakeholders are addressed in a fair, timely, and transparent manner.
• Foster an environment of trust and responsibility within Degreewala.
• Maintain high standards of service by resolving issues that may impact the student experience.


2. Scope

This policy applies to all students enrolled in any of Degreewala’s courses, both online and offline, as well as any stakeholders interacting with the institute. Grievances can relate to any aspect of the institute’s services, including but not limited to:

• Course content and delivery
• Payment and refund issues
• Interactions with staff and instructors
• Access to facilities or online resources


3. Grievance Reporting Procedure

Step 1: Lodging a Grievance

If you have a concern or grievance, please follow these steps to report it:

• Email Submission: Send your grievance via email to degreewalacc@gmail.com. Include your full name, contact details, course enrolled in, and a clear description of the issue.
• Offline Submission: You may submit a written complaint to our office at 101 First Floor, Happy Plaza, near RatlamiNamkeen Shopping Center, Kota.

Step 2: Acknowledgment of Grievance

Upon receiving your grievance, we will acknowledge the receipt of your complaint within 48 hours. This acknowledgment will include a reference number for tracking the grievance.

Step 3: Review & Investigation

The grievance will be reviewed by the appropriate team members or department, depending on the nature of the issue. The investigation may involve:

• Gathering additional information from the complainant or relevant staff members.
• Reviewing documents, course material, or communication records.


4. Resolution Timeframe

Degreewala aims to resolve all grievances within 7-10 business days from the date of receipt. If the issue requires more time, we will inform the complainant about the delay and provide regular updates on the status of the resolution process.


5. Possible Outcomes

Depending on the nature of the grievance, the following actions may be taken:

• Issuing a formal apology.
• Offering a refund or credit towards another course.
• Modifying or updating course content or schedules.
• Taking disciplinary action against staff or instructors if needed.


6. Escalation

If the complainant is not satisfied with the resolution provided, they may escalate the matter to the institute’s Grievance Redressal Committee by sending an email to degreewalacc@gmail.com with the subject line "Grievance Escalation." The committee will re-evaluate the issue and provide a final decision within 10 business days.


7. Confidentiality

All grievances and complaints will be treated with strict confidentiality. Information will only be shared with relevant personnel involved in resolving the issue. Personal data will not be disclosed to any third party without explicit consent from the complainant.


8. Contact Information

For any questions or assistance related to this policy, please contact us at:

• Phone Numbers: 7878343525 / 8696795809
• Email: degreewalacc@gmail.com