Grievance Redressal Policy

Degreewala IT Training Institute is committed to providing quality education and a positive learning environment for all students. We value feedback and take complaints or concerns seriously. This Grievance Redressal Policy defines the process for receiving, reviewing, and resolving grievances in a fair, transparent, and timely manner.

1. Objective

The objective of this policy is to:

• Provide a clear system for students and stakeholders to raise complaints.
• Ensure fair and unbiased resolution of issues.
• Improve the overall quality of services and student satisfaction.
• Maintain transparency and accountability within the institute.

2. Scope

This policy applies to all students, parents, and stakeholders associated with Degreewala IT Training Institute in both Online and Offline Courses.

Grievances may relate to, but are not limited to:

• Course content or syllabus
• Trainer behavior or teaching quality
• Batch timing or scheduling issues
• Fee or payment concerns
• Technical issues in online classes
• Certification delays
• Infrastructure or classroom facilities

3. How to Submit a Grievance

Any student or stakeholder may submit a grievance through the following methods:

A. Email Complaint:

Send a detailed email to: degreewalacc@gmail.com

Include:

• Full Name
• Contact Number
• Course Name / Batch
• Description of the Issue
• Supporting documents or screenshots (if any)

B. Written Complaint (Offline)

Submit a written complaint at the institute office:

Degreewala IT Training Institute
101 First Floor, Happy Plaza,
Near Ratlami Namkeen Shopping Center,
Kota, Rajasthan

4. Acknowledgment of Complaint

• All complaints will be acknowledged within 48 business hours.
• A reference number or confirmation message may be provided for tracking purposes.

5. Review & Investigation Process

• The grievance will be reviewed by the concerned department or authorized staff.
• Additional information may be requested from the complainant if required.
• All complaints will be handled with fairness, neutrality, and confidentiality.

6. Resolution Timeline

• Degreewala aims to resolve grievances within 7–10 business days from the date of receipt.
• In complex cases, additional time may be required. The complainant will be informed of any delay.

7. Possible Outcomes

Depending on the nature of the grievance, actions may include:

• Clarification or explanation
• Apology or corrective communication
• Batch change (subject to availability)
• Technical support or academic assistance
• Administrative correction if applicable

8. Escalation Process

If the complainant is not satisfied with the initial resolution, they may escalate the issue by sending an email with the subject line “Grievance Escalation” to:

degreewalacc@gmail.com

The management or designated authority will review the case and provide a final decision within 10 business days.

9. Confidentiality

All grievances and personal information will be treated with strict confidentiality. Information will only be shared with authorized personnel involved in resolving the issue.

10. Misuse of Grievance System

False, misleading, or malicious complaints intended to harm the institute’s reputation or staff may lead to disciplinary or legal action.

11. Contact Information

For any support or grievance-related queries:

• Degreewala IT Training Institute
• Phone: 7878343525 / 8696795809
• Email: degreewalacc@gmail.com